Refund Policy

  • Her Butter Her Gloss cannot accept returns if products are left outside to melt. However do not be worried, they can easily be transformed back to a solid form by refrigeration or storing them in a cool dark place.
  • We are not responsible for packages lost in the mail or packages after they say delivered.
  • We only refund items that were incorrectly sent or missing from your order, it must be reported to us within 24 hours of order being delivered.
  • No exchanges due to sanitary/health reasons if you have any questions or concerns feel free to contact me herbutter22@gmail.com
  • PLEASE NOTE: ALL POSTAGE COSTS FOR RETURNS MUST BE COVERED BY THE CUSTOMER UNLESS IT IS OUR FAULT